Peter India logo

AI-powered ITSM Tools

A curated directory of AI-powered IT Service Management platforms — covering agentic AI, virtual agents, AI copilots, and intelligent automation for modern IT support operations.

  1. Aisera AI for ITSM Maximize IT service efficiency and scale support seamlessly with agentic AI — automating ticket resolution, knowledge management, and employee self-service.
  2. BMC Helix ITSM Accelerate innovation, delight customers, and solve problems fast with AI-enabled ITSM that spans incident, change, and service request management.
  3. Espressive BaristaGPT Conversational, agentic AI-powered virtual agent that streamlines employee support and boosts productivity from day one — guaranteed.
  4. Freshservice Freddy AI Enterprise-grade built-in AI that answers questions quickly, drives productivity easily, and acts on insights immediately across IT service workflows.
  5. Halo ITSM An IT Service Management platform built to empower IT teams to deliver high-quality services with ease, from ticketing to asset management.
  6. Moveworks AI Assistant The AI Assistant Platform for employee support — helps your team take action, find answers, create content, and stay informed across the enterprise.
  7. OpenText Service Management (SMAX) Elevate user experiences with generative AI and self-service options — a modern ITSM platform built for speed, scalability, and intelligent automation.
  8. Serviceaide Luma AI Streamlines business operations by integrating AI-driven solutions across IT and business departments, reducing ticket volume and resolution time.
  9. ServiceNow IT Service Management (ITSM) Deliver resilient IT services and create experiences that help your teams be more productive — with AI-powered workflows and unified service visibility.
  10. SymphonyAI Enterprise Copilot Apex Enterprise IT Copilot — resolve issues faster, deliver superior employee experiences, and improve IT performance with AI-driven decision support.
  11. Atlassian for ITSM Enterprise IT service management powered by Jira Service Management — enabling agile, collaborative IT teams to deliver high-velocity service operations.
  12. ManageEngine ServiceDesk Plus A comprehensive ITSM tool covering all your IT service management needs — from incident and problem management to asset tracking and service catalog.
  13. SysAid AI-powered ITSM Automates end-to-end IT service workflows to eliminate delays and boost efficiency — with conversational AI, ticket automation, and intelligent routing.