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AI for IT Service Management (ITSM) Tools

A directory of 15 AI for IT Service Management products and vendors. AI for ITSM adds virtual agents, ticket classification, knowledge suggestions and automation to IT service desks. Links go to each vendor's site.

28 topics•3 categories•Updated November 2026

Vendors & Products

13 entries

Products and vendors listed for AI for IT Service Management (ITSM) Tools.

01Aisera AI for ITSMaisera.com now redirects to Automation Anywhere's AI for next-gen ITSM page. 02BMC Helix ITSMAccelerate innovation, delight customers, and solve problems fast with AI-enabled ITSM that spans incident, change, and service request management. 03Espressive Barista (espressive.com now redirects to Resolve)Conversational, agentic AI-powered virtual agent that streamlines employee support and boosts productivity from day one — guaranteed. 04Freshservice Freddy AIEnterprise-grade built-in AI that answers questions quickly, drives productivity easily, and acts on insights immediately across IT service workflows. 05Halo ITSMAn IT Service Management platform built to empower IT teams to deliver high-quality services with ease, from ticketing to asset management. 06Moveworks AI AssistantThe AI Assistant Platform for employee support — helps your team take action, find answers, create content, and stay informed across the enterprise. ServiceNow announced on 15 December 2025 that it had completed its acquisition of Moveworks. 07OpenText Service Management (SMAX)Elevate user experiences with generative AI and self-service options — a modern ITSM platform built for speed, scalability, and intelligent automation. 08Serviceaide Luma AIStreamlines business operations by integrating AI-driven solutions across IT and business departments, reducing ticket volume and resolution time. 09ServiceNow IT Service Management (ITSM)Deliver resilient IT services and create experiences that help your teams be more productive — with AI-powered workflows and unified service visibility. 10SymphonyAI Enterprise CopilotApex Enterprise IT Copilot — resolve issues faster, deliver superior employee experiences, and improve IT performance with AI-driven decision support. 11Atlassian for ITSMEnterprise IT service management powered by Jira Service Management — enabling agile, collaborative IT teams to deliver high-velocity service operations. 12ManageEngine ServiceDesk PlusA comprehensive ITSM tool covering all your IT service management needs — from incident and problem management to asset tracking and service catalog. 13SysAid AI-powered ITSMAutomates end-to-end IT service workflows to eliminate delays and boost efficiency — with conversational AI, ticket automation, and intelligent routing.

ITSM Standards & Frameworks

2 entries

Frameworks behind IT service management.

14ITIL (PeopleCert)ITIL framework. 15ISO/IEC 20000ITSM standard.

ITSM Frameworks & Standards

3 entries

Frameworks.

16ITIL (PeopleCert)ITIL 4 certifications. 17COBIT (ISACA)IT governance framework. 18HDIService desk community.

Related Pages

10 entries

Related directories on this site.

19IT Service Management (ITSM) SoftwareRelated directory on this site. 20Enterprise Service Management (ESM) PlatformsRelated directory on this site. 21Knowledge Management (KM) SoftwareRelated directory on this site. 22Incident Management and On-Call Alerting ToolsRelated directory on this site. 23AIOps ToolsAIOps and AI SRE vendors. 24Agentic OpsOperating AI agents in production. 25Top AI SRE ToolsAI SRE agents and tools. 26Software Tools DirectoryHub of tool directories across AI, DevOps, observability, data and security. 27Management SoftwareHub of business and IT management software and frameworks. 28AIOps PlatformsAIOps platforms and tools for observability, event correlation, incident response and AI SRE.

Frequently Asked Questions

What is AI for IT Service Management (ITSM) Tools?

AI for ITSM adds virtual agents, ticket classification, knowledge suggestions and automation to IT service desks.

How do I choose AI for IT Service Management (ITSM) Tools?

Compare vendors on deflection quality, integration with the ITSM platform, language support and governance.

Which vendors are listed for AI for IT Service Management (ITSM) Tools?

This directory lists 15 products and vendors, including Aisera AI for ITSM, BMC Helix ITSM, Espressive Barista, Freshservice Freddy AI, Halo ITSM.

What other directories relate to AI for IT Service Management (ITSM) Tools?

See IT Service Management (ITSM) Software, Enterprise Service Management (ESM) Platforms, Knowledge Management (KM) Software.

How current are the listings?

Links were rechecked in October 2026. Vendors rename, merge and retire products often, so confirm details on the vendor's site; renamed products note where their old address now leads.

Which related standards, open tools and references does this page add?

The section 'ITSM Standards & Frameworks' lists ITIL (PeopleCert), ISO/IEC 20000, Atlassian ITSM Guide. Frameworks behind IT service management.

Where can I find more tool directories?

The Software Tools Directory page links to curated directories across AI and ML, DevOps, observability, data, security and developer tooling.

Which additional references does this page add?

The section 'ITSM Frameworks & Standards' lists ITIL (PeopleCert), ISO/IEC 20000-1, COBIT (ISACA), HDI.

Which links may need a manual click?

Links were rechecked in October 2026. BMC Helix returned 403 and the OpenText and ServiceNow service management pages did not respond to automated checks; they are kept and may need a manual click. For AIOps vendors, see AIOps Tools and Incident Management Tools.