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Incident Management and On-Call Alerting Tools

A directory of 12 Incident Management and On-Call Alerting Tools products and vendors. Incident management tools alert on-call engineers, coordinate response and track post-incident learning. Links go to each vendor's site.

20 topics•4 categories•Updated October 2026

Enterprise Incident Response Platforms

4 entries

Enterprise Incident Response Platforms vendors and products.

01PagerDutyEnterprise-grade incident management platform with guided remediation, AIOps-driven alert noise reduction, and 750+ native integrations across the incident lifecycle. 02Opsgenie (Jira Service Management)Atlassian's on-call and alert management capability — being consolidated into Jira Service Management with AI-powered alert grouping and embedded root-cause analysis. Atlassian stopped selling Opsgenie on 4 June 2025 and says support ends on 5 April 2027, so existing customers need to migrate. Atlassian's licensing page says Opsgenie stopped being sold on 4 June 2025, after a notice on 4 March 2025, and that support ends on 5 April 2027, when access is shut off and any data not moved to Jira Service Management is deleted; its support docs point customers to Jira Service Management or Compass. 03Splunk On-CallAutomates on-call scheduling, escalations, and incident context with a rules engine and machine-learning-based responder recommendations to cut MTTA. Cisco completed its roughly $28 billion acquisition of Splunk on 18 March 2024. 04Everbridge xMattersAutomated incident management powered by a purpose-built AI agent — signal enrichment, native process automation, and auto-remediation for DevOps and SRE teams.

AI-Native & Modern Incident Management

4 entries

AI-Native & Modern Incident Management vendors and products.

05incident.ioAI software reliability platform unifying on-call, agentic root-cause investigations, incident response, and status pages — built around the "Nexus" production intelligence model. 06RootlyAI-native incident management for fast-moving engineering teams — automated root-cause suggestions, AI-enhanced retrospectives, and an MCP server for IDE-based resolution. 07FireHydrantAll-in-one alerting, on-call, and incident management with automated runbooks, live video transcription, and AI-enhanced retrospectives for faster mitigation. One comparison article says Freshworks announced its acquisition of FireHydrant in December 2025 and closed it on 5 January 2026; that could not be confirmed on Freshworks' own site. 08Better StackIncident management bundled with an AI SRE and full observability stack — smart incident merging, AI-written post-mortems, and Slack/Teams-based resolution.

On-Call Scheduling & Escalation

4 entries

On-Call Scheduling & Escalation vendors and products.

09Squadcast (SolarWinds)AI-powered IT incident response — now part of SolarWinds — automating alert correlation, on-call management, and real-time incident collaboration. 10Zenduty (Xurrent IMR)End-to-end incident alerting, on-call management, and response orchestration with ZenAI-driven scheduling, summaries, and automated postmortems. Xurrent announced on 27 February 2025 that it had acquired Zenduty. 11Grafana OnCallConfigurable on-call tool inside Grafana Cloud IRM — context-rich notifications, flexible escalation chains, and native ties to your existing observability stack. The open-source grafana/oncall repository was archived by its owner in June 2026. Grafana's documentation says Grafana OnCall OSS went into maintenance mode on 11 March 2025 and was archived on 24 March 2026, so the open-source project is read-only and Grafana points users to Grafana Cloud IRM. Existing self-hosted deployments can keep running. 12AlertOpsAI-driven incident response with automated correlation, intelligent reasoning agents, live call routing, and 200+ integrations for enterprise operations.

Related Pages

8 entries

Related directories on this site.

13IT Service Management (ITSM) SoftwareRelated directory on this site. 14SRE ToolsRelated directory on this site. 15IT Operations Management (ITOM) SoftwareRelated directory on this site. 16Log Management and Analysis ToolsRelated directory on this site. 17Observability ToolsOpenTelemetry, eBPF, Grafana and other observability tools. 18SLO and Error Budgeting ToolsTools for service level objectives and error budgets. 19AIOps ToolsAI for IT operations. 20ITOps Automation ToolsIT operations automation tools.

Frequently Asked Questions

What is Incident Management and On-Call Alerting Tools?

Incident management tools alert on-call engineers, coordinate response and track post-incident learning.

How do I choose Incident Management and On-Call Alerting Tools?

Compare vendors on alert routing, on-call scheduling, integrations, runbooks and AI assistance.

Which vendors are listed for Incident Management and On-Call Alerting Tools?

This directory lists 12 products and vendors, including PagerDuty, Opsgenie, Splunk On-Call, Everbridge xMatters, incident.io.

What other directories relate to Incident Management and On-Call Alerting Tools?

See IT Service Management (ITSM) Software, SRE Tools, IT Operations Management (ITOM) Software.

How current are the listings?

Links were rechecked in October 2026. Vendors rename, merge and retire products often, so confirm details on the vendor's site; renamed products note where their old address now leads.

Which on-call and incident tools have been retired or acquired?

Atlassian's licensing page says Opsgenie stopped being sold on 4 June 2025 and that support ends on 5 April 2027, with customers pointed to Jira Service Management or Compass. Grafana's documentation says Grafana OnCall OSS was archived on 24 March 2026 in favour of Grafana Cloud IRM. Xurrent announced on 27 February 2025 that it had acquired Zenduty, and Cisco completed its Splunk acquisition, which owns Splunk On-Call, on 18 March 2024. One comparison article reports Freshworks acquiring FireHydrant, which could not be confirmed on Freshworks' site. Checks found no sourced 2026 funding news for incident.io or Rootly.

Which links may need a manual click?

All 12 outbound links returned 200 in the October 2026 check. For AI-driven incident response vendors, see AIOps Tools, Top AI SRE Tools and Agentic Ops.