Enterprise Service Management (ESM) Platforms logopeterindia.net
Knowledge Hub

Enterprise Service Management (ESM) Platforms

A directory of 15 Enterprise Service Management products and vendors. Enterprise service management extends IT service management practices to HR, facilities, legal and other business functions. Links go to each vendor's site.

19 topics•2 categories•Updated October 2026

Vendors & Products

15 entries

Products and vendors listed for Enterprise Service Management (ESM) Platforms.

01Jira Service ManagementEmpower Dev, IT Ops, and business teams to collaborate at high velocity and deliver great customer and employee service experiences fast. 02BMC Helix ITSMAn integrated, AI-driven enterprise service management solution that uses intelligent automation to transform best-practice ITSM principles. 03Broadcom IT Service ManagementCombining the right technology with IT best practices to help deliver services to your customers, on Broadcom's enterprise software portfolio. 04EasyVista Service ManagerAn AI-powered ITSM platform bringing automation, prediction, and conversation into everyday service management for IT teams. 05FreshserviceAn AI-powered ITSM platform, quick to deploy and easy to use, that unifies service, asset, and operations management for proactive ServiceOps. 06IBM Maximo IT (formerly IBM Control Desk)Unifies IT asset management and IT service management in one intelligent platform, connecting IT with operational technology for reliable services. 07IFS AssystModern, codeless service technology that lets you automate service delivery across IT, HR, Finance, and Facilities from one platform. 08Ivanti Neurons for ITSMFlexible, proactive service management for the enterprise, now powered by embedded AI across every stage of the service lifecycle. 09ManageEngine ServiceDesk PlusAn AI-driven ITIL service desk turning IT teams from daily fire-fighting to delivering awesome customer and enterprise service experiences. 10Matrix42 Enterprise Service ManagementInspire your customers with excellent service and offer your employees the best experience, with role-based ESM workspaces and embedded AI. 11OpenText SMAX (formerly Micro Focus)Advanced service management made simple and affordable, combining ITSM, ITAM, and enterprise service management in one analytics-driven platform. 12OMNITRACKER ITSM CenterCategorizes incoming tickets, automatically assigns them to the appropriate service employee, and processes requests more cost-efficiently. 13ServiceNow ITSMTransform the impact, speed, and delivery of IT — resilient services that increase productivity and create amazing experiences wherever employees work. 14TOPdesk Enterprise Service ManagementLets your service teams join forces and process requests from a single platform, streamlining customer support across the business. 15USU Enterprise Service ManagementDigitize, automate, and optimize all internal service processes with one powerful central ESM platform spanning IT, HR, and Facilities.

Related Pages

4 entries

Related directories on this site.

16IT Service Management (ITSM) SoftwareRelated directory on this site. 17Integrated HR Service Management SolutionsRelated directory on this site. 18AI for IT Service Management (ITSM) ToolsRelated directory on this site. 19IT Operations Management (ITOM) SoftwareRelated directory on this site.

Frequently Asked Questions

What is Enterprise Service Management (ESM) Platforms?

Enterprise service management extends IT service management practices to HR, facilities, legal and other business functions.

How do I choose Enterprise Service Management (ESM) Platforms?

Compare vendors on workflow flexibility, portal experience, automation and breadth beyond IT.

Which vendors are listed for Enterprise Service Management (ESM) Platforms?

This directory lists 15 products and vendors, including Jira Service Management, BMC Helix ITSM, Broadcom IT Service Management, EasyVista Service Manager, Freshservice.

What other directories relate to Enterprise Service Management (ESM) Platforms?

See IT Service Management (ITSM) Software, Integrated HR Service Management Solutions, AI for IT Service Management (ITSM) Tools.

How current are the listings?

Links were rechecked in October 2026. Vendors rename, merge and retire products often, so confirm details on the vendor's site; renamed products note where their old address now leads.