Enterprise Service Management (ESM) Platforms

Empower Dev, IT Ops, and business teams to collaborate at high velocity and deliver great customer and employee service experiences fast.

An integrated, AI-driven enterprise service management solution that uses intelligent automation to transform best-practice ITSM principles.

Combining the right technology with IT best practices to help deliver services to your customers, on Broadcom's enterprise software portfolio.

An AI-powered ITSM platform bringing automation, prediction, and conversation into everyday service management for IT teams.

An AI-powered ITSM platform, quick to deploy and easy to use, that unifies service, asset, and operations management for proactive ServiceOps.

Unifies IT asset management and IT service management in one intelligent platform, connecting IT with operational technology for reliable services.

Modern, codeless service technology that lets you automate service delivery across IT, HR, Finance, and Facilities from one platform.

Flexible, proactive service management for the enterprise, now powered by embedded AI across every stage of the service lifecycle.

An AI-driven ITIL service desk turning IT teams from daily fire-fighting to delivering awesome customer and enterprise service experiences.

Inspire your customers with excellent service and offer your employees the best experience, with role-based ESM workspaces and embedded AI.

Advanced service management made simple and affordable, combining ITSM, ITAM, and enterprise service management in one analytics-driven platform.

Categorizes incoming tickets, automatically assigns them to the appropriate service employee, and processes requests more cost-efficiently.

Transform the impact, speed, and delivery of IT — resilient services that increase productivity and create amazing experiences wherever employees work.

Lets your service teams join forces and process requests from a single platform, streamlining customer support across the business.

Digitize, automate, and optimize all internal service processes with one powerful central ESM platform spanning IT, HR, and Facilities.