1. 2MARES Speech Analytics Analysis of the customer experience, process adherence to best practices, and legal compliance assurance — delivering actionable insights from every voice interaction.
2. Amazon Connect Contact Lens Real-time conversational analytics and quality management powered by machine learning — helping contact centres understand sentiment, trends, and agent compliance at scale.
3. Avaya Experience Platform Delivers a great customer experience across every touchpoint — combining AI, automation, and omnichannel capabilities to improve agent performance and customer satisfaction.
4. JustCall Engineers better conversations with automation, integrations, and analytics custom built to ensure productive experiences for agents, sales reps, and managers.
5. Knowlarity A multi-channel communication platform for businesses to continuously deliver enhanced customer engagement — with cloud telephony, IVR, and speech analytics capabilities.
6. MaxContact Ideal for sales, customer service, and debt collection teams — reducing wasted time, improving customer experience, and providing full visibility of team performance.
7. Calabrio Transforms your contact centre into a hub of brand guardians with workforce performance software that empowers employees and delivers AI-fuelled business intelligence.
8. Five9 A leading CCaaS platform that empowers agents to engage with customers across their channel of choice — with AI-powered routing, analytics, and workforce optimisation.
9. Nuance AI solutions that transform the way organisations work, connect, and interact — advancing the effectiveness of customer engagement with conversational AI and speech recognition.