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IT Quality: Management, Standards & Service Quality

IT quality management, quality assurance in IT and the standards and frameworks behind IT service quality.

15 topics•3 categories•Updated October 2026

IT Quality Management

3 entries

Guides to quality management in IT.

01IT quality management system (IT Quality Index)Guide to IT quality management systems. 02IT quality management for targeted improvements (PASS Consulting)Consulting view of IT quality management. 03What are quality standards? (ASQ)ASQ introduction to quality standards; the ASQ site blocks automated checks.

Frameworks & Standards

5 entries

Governance and service quality frameworks.

04ITIL (PeopleCert)ITIL service management certifications from PeopleCert. 05COBIT (ISACA)Governance and management framework for enterprise IT. 06IT4IT (The Open Group)Reference architecture for managing the business of IT. 07CMMI InstituteCapability maturity model for process improvement. 08ISO 9001 (quality management)Quality management systems standard; the ISO site blocks automated checks.

Related Pages

7 entries

Quality and IT pages on this site.

09IT AnalystIT analyst resources. 10ITSM ToolsIT service management tools. 11Quality ManagementQuality management. 12Software QualitySoftware quality. 13Data QualityData quality. 14Quality AssuranceQuality assurance hub. 15Six Sigma Quality ManagementSix Sigma and Lean.

Frequently Asked Questions

What is IT quality management?

IT quality management is the practice of defining, measuring and improving the quality of IT services, systems and processes so that they meet business needs.

Which frameworks help?

ITIL for service management, COBIT for governance, IT4IT for the IT value chain and CMMI for process maturity are widely used.

How current is this page?

Links were checked in October 2026. Sites that block automated checks (ASQ, ISO, ANAB, UKAS and similar) are kept and may need a manual click. This page is an information directory, not professional or certification advice. The PASS Consulting and IT Quality Index pages loaded at the time of the check; the old Process-Stream address now redirects to another company and was removed.